Ayush Acharya — Customer Service & Logistics Professional

About Me

Customer-focused,
detail-obsessed

I'm Ayush Acharya — a motivated and detail-oriented professional with over 3 years of experience in customer service and logistics. I've built a proven track record managing customer relationships, resolving complaints, and optimizing supply chain processes.

From Kathmandu to Lisbon to Copenhagen, my journey has shaped a global mindset, strong problem-solving skills, and a genuine passion for improving customer satisfaction and operational efficiency.

CRM Software Supply Chain Warehouse Mgmt MS Office Expert AI Tools Digital Marketing PowerPoint C++ (basic)

Let's Connect

What I
Do Best

Work With Me

01 /

🤝

Customer Relations

Building positive, lasting customer relationships. Handling complaints with empathy, resolving conflict fast, and turning tough moments into loyalty.

CRM · Retention · Complaints

02 /

📦

Supply Chain & Logistics

Coordinating warehouses, transport, and shipment tracking. Analyzing data to optimize supply-chain performance and meet customer demand on time.

Warehousing · Transport · Data

03 /

⚙️

Process Improvement

Streamlining workflows under pressure. I spot the bottlenecks, fix the friction, and keep the operation moving — even when things get busy.

Leadership · Time Mgmt · Ops

Gallery

Moments &
Milestones

A visual journey through my professional story — certifications, workplaces, and adventures across three countries.

Certification

Customer Service Excellence

Certified in advanced customer relationship management and conflict resolution.

Adventure

Creative Lens

A moment captured through curiosity, culture, and wanderlust.

Workplace

IKEA Taastrup

Global retail logistics hub — managing supply chain and customer relations.

Adventure

Lisbon, Portugal

Two years working in the Baixa district — where it all started.

Certification

Supply Chain Foundations

Comprehensive training in warehouse operations and logistics coordination.

Workplace

Tulsi Cosmetics

Managing logistics for Nepal's leading cosmetics distributor.

Adventure

Kathmandu, Nepal

Home. Where the journey began — roots that shaped my work ethic.

Where I've
Worked

A journey through hospitality, cosmetics, and global retail — four roles, three countries, one obsession: the customer.

April 2024 — July 2025

Customer Representative

IKEA Taastrup · Denmark

Managed customer inquiries, resolved complaints, and ensured timely problem resolution — contributing to measurable improvements in customer satisfaction.
Built and maintained positive relationships with customers, with a sharp focus on customer experience and retention.
Collaborated with team members to streamline workflows and juggle multiple tasks efficiently in a high-pressure environment.

June 2023 — April 2024

Logistics Manager Assistant

IKEA Taastrup · Denmark

Supported the logistics manager across supply-chain coordination — warehouse management, transport coordination, and shipment tracking.
Analyzed operational data to identify process improvements, optimize supply-chain performance, and meet customer demand effectively.
Acted as shift leader for the Click & Collect team, ensuring smooth operations and on-time order fulfillment.

June 2018 — September 2019

Customer Service & Logistics

Tulsi Cosmetics · Nepal

Managed order processing and customer interactions for salons, hairdressers, and retail stores via phone, email, and SMS.
Coordinated with the packaging department to ensure timely and accurate shipments — both domestic and international.
Performed quality checks on products before dispatch to uphold high standards and ensure customer satisfaction.

August 2016 — September 2017

Customer Service & Receptionist

Baixa Guest House · Portugal

Handled guest reservations, inquiries, and payments while delivering excellent customer service to elevate the guest experience.
Collaborated across departments to keep operations smooth and handled guest requests and complaints promptly and professionally.

Education

Learning
Never Stops

From international business to artist management — a curious mind always seeking the next frontier.

2023 — 2024

Artist Management

Innovationsakademi · Denmark

2020 — 2023

International Business Management

Instituto Politécnico de Bragança · Portugal

AYUSH
ACHARYA

Customer-focused,
detail-obsessed